Any reference to "we", "us" and "our" means EarthSense Systems Limited, Dock, Pioneer park, Exploration Drive, Leicester.
Any reference to "you" or "your", means you as user of our website at www.earthsense.co.uk (the "website").
We are committed to preserving the privacy of all visitors to the Website.
This policy does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.
INFORMATION WE COLLECT FROM YOU
When you visit, register or order products or services on the Website or when you otherwise update any registration details you may be asked to provide personal information about yourself and your business including your contact details. We may also collect and collate additional information reasonably required for the delivery of the services and/or concerning about your usage of our website, including through the use of "Cookies" (see section entitled "Cookies" below).
USE OF YOU INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. We do not collect any more information than required to help provide the service you require or have requested. Your information will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
You may be asked your age so we do not hold any information on minors (under 13 years) without parental consent.
We may use personal information to:
contact you for your views on our services;
notify you occasionally about important changes or developments to the Website;
monitor, develop and improve the Website, services and your experience;
process and deal with any complaints or enquiries made by or about you; and/or
Further, where you have consented, we might also use personal information to let you know about other products and services which we offer and you may be contacted by post, telephone or fax, as well as by e-mail. To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us. We will remove any details as requested.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be held on our systems or stored in the Cloud (or as otherwise notified to you from time to time) and may be accessed by or given to our staff working outside the United Kingdom and third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass on such information to third parties we contract with to provide services that may form part of or accompany our services. We may also pass aggregate information on the usage of our Website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your personal information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your personal information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
A cookie is a small amount of data sent from our server and stored on your computer's hard drive.
COOKIES THAT ARE STRICTLY NECESSARY FOR THE OPERATION OF THE WEBSITE
to allow you to carry information across pages of our Website and avoid having to re-enter information;
within registration to allow you to access stored information;
to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
speed up searches; and/or
within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security
SECURITY & DATA RETENTION
We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal information for a reasonable period or as long as the law requires.
ACCESSING, UPDATING OR REMOVING YOUR INFORMATION
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You can request at any time for all information to be removed and destroyed which we will comply with and notify you as soon as this is done. If this affects any purchase or warrantee, we will inform you prior to removal. If you wish to do this, please contact us.
Where you register your details for certain services and open a user account that you can then use to access and log on to use those services, you may change or update your user name and password or other details at any time via your account. You must make sure that you update details as soon as possible with any and all relevant changes.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: firstname.lastname@example.org; Data Protection Officer EarthSense, Dock, Pioneer park, Exploration Drive, Leicester LE4 5NU.