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Technical Support Engineer Apprentice

The Company

EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable forecasting, enabling our customers to make decisions to improve air quality for the betterment of human health.

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Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.

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We are looking for keen and capable technical support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.

Job Details

Job Title: Technical Support Engineer Apprentice

Post details: Full Time

Salary: £15,000 - £19,000

Location: Leicester, UK - Office Based (5 days a week)
Start date: Immediate (flexible depending on candidate)

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Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Key Accountabilities

  • Provide technical support for EarthSense’s Zephyr® air quality monitors directly to customers, by email and by phone.

  • Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.

  • Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.

  • Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.

  • Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.

  • Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.

Knowledge, Skills & Experience

  • Excellent verbal and written communications.

  • Strong problem-solving and analytical skills

  • Competent in use of standard IT packages such as Microsoft Office.

  • Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

  • Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc

  • Working knowledge of basic programming (desirable, not required)

Our Values

  • Thought Leader - we introduce disruptive technologies to accelerate sustainable urbanisation.

  • Passionate about what we do – We genuinely care about the air we all breathe. We’re here to make a difference for every future generation to come.

  • We care about our customers – We look after our customers and ensure they are delivered the best service that we can provide.

  • Collaboration is key – We work closely with all our peers achieve shared goals.

  • Exceptional innovators – We look forward, seeking new and improved ways of doing things, keeping abreast of new technologies available to us.

Apprenticeship Training to be provided

  • You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

  • You will work alongside our experienced Service Desk team and build your skills through a combination of:

  • 1-2-1 Coaching

  • Group activities

  • Online learning

  • Work based tasks

Application

Application is by CV and covering letter. The covering letter should tell us all about your interest in the role and company as well as your suitability for the position. We especially want to hear what you’re passionate about and what you hope to get from this apprenticeship.

 

Short-listed candidates will be invited to meet us for an interview at our offices in Leicester. We may also ask you to take part in an aptitude or skills test.

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EarthSense is an equal opportunities employer and is committed to the safety and wellbeing of all.

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